Job Details
** Customer Service Specialist**
**Job Category****:** Clerical **Requisition Number****:** CUSTO03800 Showing 1 location **Job Details**
**Description**
Reviews, researches and resolves telephone and written communication inquiries regarding third party and private-pay patient accounts. Performs financial counseling and initiates payment plans for private-pay claims. Provides Care Assurance/Charity patient application process.
**Education and Training**
High school diploma or equivalent.
**Experience**
At least three (3) years experience in healthcare billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of healthcare billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette.
**Other Skills, Competencies and Qualifications**
* P roficient in use of standardized PC applications.
* Excellent interpersonal skills to effectively interact in person and over the telephone.
* Ability to maintain confidentiality of patient, employee and financial information.
* Ability to perform multiple tasks and appropriately set priorities.
* Excellent organizational skills
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**