Job Details
** Van-Wall Equipment, Inc.**
** Service Manager**
Carroll, IA 51401
Van Wall Equipment has a proud history as a John Deere dealer dating back to 1944, when the first dealership, known as Wall Implement, was opened on Main Street in Woodward Iowa. Since that time Van Wall Equipment has grown into one of the largest John Deere dealership groups in the country with more that 500 employees and 26 John Deere Locations spanning five states in the Midwest. Van Wall is proud to sell and service a wide range of John Deere equipment.
**Purpose:**
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
**Responsibilities:**
-Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
-Creates annual Service Department goals and budget, in alignment with the organizations financial and operational objectives
-Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
-Coordinates customer clinics, field days, and related promotional events
-Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit
-Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
-Reviews work orders for completeness and accuracy prior to customer billing
-Ensures all departmental tools, equipment, and vehicles are in good working order
-Manages recruiting, staffing and employee development activities for employees reporting to this position
**Desired Skills and Qualifications:**
-3+ years experience in Service Department operations
-2+ years of previous management experience
-Ability to use standard desktop load applications such as Microsoft Office and internet functions
-Ability to write and speak effectively to individuals and groups
-Familiar with John Deere and other similar product lines
-Basic understanding of financial principles relative to Service Department operations
-Ability to analyze and interpret internal reports
-Ability to work extended hours and weekends
-Excellent customer service skills
-High School Diploma or equivalent experience