Job Details
* >
* Customer Experience Agent Job in Major Bank
**Customer Experience Agent - Major Bank**
Share this Job: Requisition ID: 182476 Job Category: Sales Location: Canada-Ontario-Hamilton-77 James Street North Posted Date: 2/22/2022 As a Customer Care Sales Representative, youll have the opportunity to help people every day on behalf of the best companies you already know and love. Well teach you the skills youll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!
**What youll be doing**
You will use your positive attitude and your sales skills to make an impact on your customers day. Your main responsibilities will include:
Communicating with potential customers by inbound and/or outbound telephone calls, email or chat to introduce the clients products and services
Quoting prices, soliciting orders and persuading customers to buy
Explaining services and special promotions to customers while following the script and company, client and government regulations
Upselling and/or cross-selling products or services to customers, where appropriate
Completing appropriate documentation and recording necessary customer sales information at time of sale
Documenting status of all calls, indicating leads generated or leads which could not be pursued
If required, meeting specified sales goals and conversions set by the client while maintaining quality standards and customer service
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team
Why youll want to join the Alorica team
100% paid training
Performance bonuses
Competitive pay
Health & dental benefits
Retirement savings plan
Paid time off
A great team environment with supportive co-workers
Youll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
Youll feel empowered to do things the right way amid a culture of high personal and business integrity
Theres real opportunity to learn, grow and advance your career (we love promoting from within here)
Were a strong, global company that truly cares about our local communities
**Who were looking for**
The best fit for this job is someone who:
Has a High School diploma or General Educational Development (GED) certificate
Is successful in a sales role
Can be persuasive but not pushy
Has previous sales experience (preferred)
Is competitive, but also team-oriented
Can solve problems logically
Has good computer skills, including Microsoft Office
Possesses excellent communication skills
Cares about helping their customers
Has the ability to multitask well
Can adapt to a flexible schedule
Can maintain the highest level of confidentiality
Must own Computer or Laptop windows 10, wired highspeed internet and USB head, as posiiton will offer both work at home and onsite. (Please note you will not have the option to choose it is based on the Client and will be discussed with you during hiring process)
**Work Environment**
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
Equal Opportunity Employer - Veterin/disabled
The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).