Job Details
Learn more about the City of Edmond by visiting the City of Edmond's website.
Starting Salary: $17.60 per hour
To increase your chances of being considered for the position, please submit a resume, cover letter, or other document explaining your work history, experience, and qualificationsOR you can fill out your Work History in this application.
About this Position
The Customer Service Representative I is a full-time phone representative that is responsible for collecting utility payments, starting new services for residential/commercial accounts, and providing information to callers.
Utility Customer Service (UCS) employees also function as first responders during emergencies such as inclement weather events. When emergencies arise, UCS employees are required to work normal working hours to assist UCS in meeting operational needs. Should an emergency arise or continue after normal working hours, UCS employees may be asked to provide their services on a voluntary basis until the emergency is resolved.
Responsibilities
- Answer incoming calls for Edmond Utility customers
- Help customers troubleshoot issues with their account
- Work with customers entering service requests, including on/off orders, transfers, and re-reads
- Provide information regarding billing, account balances, meter reading schedules, and service rates
- Perform billing and quoting tasks for cash and non-cash deposits
- Collaborate with field representatives to coordinate service requests
- Utilize computer systems to enter data for every call
- Work during off-hours on a voluntary basis during emergencies (occasionally and upon request)
- Travel within Edmond city limits using personal vehicle (occasionally)
Qualifications- High school degree or GED equivalent
- 12-18 months of related training and or experience, or equivalent combination of education and experience
- Call center experience (preferred)
- Experience using Microsoft Office products, including Word, Excel, and PowerPoint
- Experience with data entry
- Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier
Necessary Skills- Strong interpersonal communication skills
- Strong collaboration skills to work effectively within a team
- Excellent active listening skills and knowledge of proper telephone etiquette
- Excellent organizational skills and attention to detail
- Basic mathematical ability
- Ability to maintain composure while displaying patience and friendliness
- Ability to utilize discretion and maintain confidentiality
- Ability to learn and navigate new software quickly
- Ability to pass a skills test and an investigative background process (including a drug screen)
Benefits- Generous benefits package including health, vision, and dental insurance
- Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
- Generous time off, paid holidays, longevity rewards, and retirement benefits
- Paid parental leave
- Potential for bilingual pay
- A tangible impact to the Utility Customer Serviceand residents in the City of Edmond
- A dynamic and inclusive environment where your contributions are valued
APPLICATIONS WILL BE ACCEPTED UNTIL POSITION IS FILLED.The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant's and/or employee's race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information, and military service is expressly prohibited.No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual's membership in any of the aforementioned protected classes.