Job Details
Position: Desktop Support Specialist
Location: Princeton, IN (Onsite Work)
Mandatory Requirements:
5-9 years' experience in hands-on CISCO Networking to include wireless Hands-on experience in Desktop support Hands-on experience in Server troubleshooting Experience working in manufacturing/production (build and deploy) environment a plus!
Description:
This Level 3 Technician position is a multi-shift support role which requires a blended skillset of intermediate to advanced technical skills to support end-user services (client hardware, applications and printer support), vendor management as well as network and server infrastructure environments. Strong interpersonal and troubleshooting skills along with the ability to work independently and follow established processes are required to be successful in this role. Some amount of flex time and/or overtime may be required to provide support for weekend activities, emergency call-outs and project activities during non-production times.
Candidate should be able to work under pressure and prioritize work to ensure routine maintenance tasks, customer needs and infrastructure stability are all maintained.
Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report out on status of current activities.
Candidate must be a team player, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.
Position will provide 24 hour on-call support for escalation of site issues impacting production.
Must have strong knowledge of Microsoft TEAMS, SharePoint and OneDrive to support end-users
Windows Server 2016 and Microsoft SQL Server experience required
Microsoft, Comptia and/or Cisco certifications preferred, but not required
Project Management skills a plus.
Requirements
- Strong troubleshooting capabilities are required to provide client hardware support in a predominantly Windows OS environment. Types of hardware supported include, but are not limited to; laptops, desktops, monitors, printers (Canon multi-function, Client laser, Lexmark dot matrix and Zebra label printers) phones (Cisco IP desk phones and smartphones), tablets (iOS and Windows), scanners and handheld 2-way radios.
- Responsible for ticket queue managementforincident resolution/fulfillment, coordination of local and regional hardware installs, change management and routine preventative maintenance tasks.
- Supports server and network infrastructure to include; CISCO switches, routers, Windows servers (both physical and virtual), NAS devices, UPS, HVAC and associated monitoring services.
- Strong knowledge of VMWare, Windows Server 2016, CISCO network hardware, TCP/IP, DNS, DHCP and network folder security is required.
- Configuresand installs Cisco network switches and routers to support LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.
- Designs,installs and configures multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.
- Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment)