Job Details
Duration : 12 Months with possible extension
Schedule hours are currently 7AM - 3PM, but dispatch center operates 24x7x365 and the candidate must be willing to work variable shifts, nights, weekends, holidays and overtime.
JOB DESCRIPTION
- Qualified candidates will be responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic.
- Will be responsible for providing approved Pre-Arrival Instructions according to policies and procedures.
- Candidate will be responsible for making required and requested notifications.
- The dispatcher candidate will be professional and courteous with all customer interactions in person, on the telephone and on the radio.
Qualifications
- Demonstrated ability to multitask efficiently is crucial to effectively perform the minimum requirements of this position.
- Applicants must possess ability to hear and understand multiple sound sources while simultaneously and accurately documenting information in CAD. Further, candidates must possess ability to receive and communicate information accurately to and from multiple sources while multitasking.
- Possess a high degree of emotional self-control and maintain composure to facilitate performance under stressful situations in a collaborative team environment.
- Willing to take ownership or actions and mistakes.
- Accept and implement constructive criticism and feedback.
- Demonstrable measurable progress and improvement throughout the duration of the training program.
- Perform in a team environment.
- 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security + Fire Protection.
- 1+ years of experience multi-tasking and working in a team environment
- Proficient utilizing the Microsoft Office Suite