Job Details
The Desktop Engineer responsibilities are as follows:
- Configure, troubleshoot and install various IT hardware and applications such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control systems any other application once given the necessary procedures and authorization.
- Analyze existing requirements and prepare for hardware acquisitions.
- Develop installation schedules, prepare, create and test installation packages.
- Prepare documentation for configuration changes and supporting test reports.
- Develop training for site personnel in the use of equipment in collaboration with the training manager.
- Coordinate post installation operations and maintenance support.
- Keep track of all hardware inventory and provide weekly reports on status of all Hardware inventory stock.
Qualifications:
Knowledge, Skills and Abilities:
- Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices.
- Must have excellent analytical skills in troubleshooting MacOS IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
- Must understand how to configure MacOS IT hardware, and/or be able to communicate with engineering for directives on newer system s configuration.
- Must be detail-oriented, organized, and can work under tight deadlines.
- Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices.
- Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
- Must have excellent analytical skills in troubleshooting IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.