Job Details
Job Description
A Portfolio Community Manager is responsible for providing theoverall supervision of assigned community association(s). The Portfolio Community Manager interacts withinternal and external customers including homeowners, vendors, board members and committeemembers, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branchoffice.
Daily responsibilities:
- Travel to multiple community sites to oversee the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Acts as or oversee the primary liaison with the Association Board of Directors and homeowners
as needed. - Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desiredcommunity appearance and operation.
- Monitor corporate and client delinquency rates and collections process for account portfolio.
- Prepare Board packages, facilitate and attend Board meetings per the management agreement and community events as needed.
- Ensure Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
- Assist with RFPs, bidding, and vendor selection process. Make recommendations to The Board.
- Responsible for oversight of Associa staff as contract provides.
- Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
- Oversee the AP process in accordance with Associa home office processes and procedures.
- Other duties as assigned.
Requirements- Associates Degree Required; Bachelors Degree Preferred.
- 3+ years of Community Association management experience.
- CMCA, AMS, or PCAM highly desired.
- Knowledge of the role of the association board, the Community Association Manager, and howthose roles interface with the requests of homeowners.
- Professional customer service skills, communication skills (phone, interpersonal, written, verbal, etc.), and conflict resolution techniques.
- Self-motivated, proactive, detail oriented and a team player.
- Excellent project management abilities, strong time management and time critical prioritization skills.
- Knowledge of business correspondence (grammar, structure, punctuation, spelling, etc.) and MS Office products (Word, Excel, Outlook, etc.) at a proficient level.
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Company DescriptionWith more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit
www.associaonline.com.