Job Details
GENERAL SUMMARY
Under direction, provides crisis intervention and de-escalation services in the home and community. Completes crisis intervention (face to face) to de-escalate the individual in crisis and determine if the individual is in need of additional support/interventions. Maintains clinical and administrative records. Coordinates, consults and provides liaison work with other agencies and systems. Implements program goals and activities in keeping with program philosophy.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Adult Mobile Crisis therapist will utilize de-escalation techniques, stabilize the crisis/current situation, separate the individual as appropriate, identify strengths of the individual and provide appropriate therapeutic intervention.
Conducts thorough, accurate, and clinically sound triage/screening with consumer/guardian/family members in a timely manner.
Performs direct clinical services, including screening of referrals, assessments, crisis intervention and de-escalation for adults. Provide evidence-based therapy services to individuals served in the crisis stabilization program.
Responsible for crisis intervention, treatment plans, case management, and transition services.
Provides case management services for consumers to help obtain necessary services and coordinates them until they are transitioned to a service provider.
Coordinate treatment with service providers if the individual is in treatment.
Provides follow-up services for individuals served to help obtain necessary services, coordinating with Macomb County Community Mental (MCCMH) Managed Care or current provider to ensure the consumer is receiving the proper level of care.
Maintains clinical documentation to ensure accurate, timely and complete assessments, progress notes, crisis/safety plans are following Macomb County Community Mental Health (MCCMH) policies and procedures.
Requests appropriate authorizations for services provided; monitors utilization of services; requests re-authorizations or continuations as appropriate. Serves on community mental health or community-based committees as directed.
Ensures administrative paperwork is accurate and up to date, including staff activity logs, statistical reports, attendance, mileage reports, and case lists.
Participates in agency and system staff meetings.
May supervise the work of department interns.
Performs other duties as assigned.
QUALIFICATIONS
Required Education and Experience
- Master s Degree in Social Work, Counseling, Psychology or Doctorate in Psychology or a directly related mental health field from an accredited college or university
- Two (2) years of clinical experience working with adults with Serious Mental Illness
Preferred Education and Experience
- One (1) year or more of experience working in a community mental health setting
- Two (2) years clinical experience working in crisis-oriented services
Required Licenses or Certifications
- Licensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited License Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), or Licensed Psychologist (LP)
- Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines
- Possession of a valid Michigan driver s license and operable, insured automobile for authorized travel
Preferred Licenses or Certifications
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Working knowledge of resources within MCCMH and outside of Macomb County Community Mental Health
- Considerable knowledge of the Michigan Mental Health Code/401 criteria
- Knowledge of mental illness, serious emotional disturbance, and developmental disabilities
- Strong knowledge of techniques to de-escalate/interact in potentially dangerous situations
- Knowledge of applicable computer applications
Skill in:
- Using good professional judgment for the welfare and safety of our consumers
- Providing excellent and timely customer service
- Performing a variety of duties, often changing from one task to another
Ability to:
- Collaborative: Approaches all situations with a teamwork and solution-focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
- Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
- Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
- Work in an environment which embraces the county s Dignity Campaign
- Effectively speak, write, and understand the English
- Effectively speak, write, and understand a language other than English is preferred
- Understand and carry out oral and/or written instructions
- Accurately organize and maintain paper documents and electronic files
- Maintain the confidentiality of information
- Work independently
WORK ENVIRONMENT/CONDITIONS
Works in an office environment and uses a computer, telephone and other office equipment as needed, to perform duties. The noise level in the work environment is typical of that of an office with frequent contact with customers.
Bends, stoops and reaches in order to file, search for and retrieve records and documents.
Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
Seeing (vision), sitting, talking/speaking, or listening/hearing are regularly required.
Operates an automobile while performing assigned job duties.
General Requirements and/or Disclaimers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified.
Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County s Emergency Management resolution as well as all related plans, policies and procedures covered by these statutes.
Be physically able to perform the essential functions of the position, with or without reasonable accommodation.
GRANT OR EXTERNALLY FUNDED POSITION - This position will continue only if sufficient grant or external funds are provided.