Job Details
** Front Desk Supervisor**
Location * Summary
* Description
* Skills
Summary **Front Desk Supervisor** Salary Competitive salary Schedule Full Time Experience Minimum 2 years of experience Location **Front Desk Supervisor**
Description **Riggs Washington DC** sits on the iconic downtown corner of Penn Quarters 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotels 181 guest rooms offers a playful nod to the buildings legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.
**We are looking for...** experienced and passionate Front Desk Supervisor. Our preferred candidate would have luxury hospitality experience in the Washington DC market.
Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.
Our ideal candidate thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.
The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.
**Assistant Front Office Manager Essential Functions**
Ensure warm and genuine arrival and departure experience for all guests
Ensure the Front Office employees are informed & up-to-date with information on rates, promotional programs, and all information about Riggs Washington DC and the surrounding areas
Create the team schedule for all Front Office employees to ensure proper staffing levels are followed at all times
Anticipate guests' needs, create personal and memorable experiences and solutions
Manage all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved before departure
Collaborate and communicate with all departments to ensure seamless guest satisfaction
Perform training, including coaching & counseling, disciplinary action
Manage the Front Office Up-Sell Program, encourage team participation
**This position requires the following knowledge, skills and abilities:**
Fun and welcoming personality is a MUST
A minimum of 1-3 years of supervisory hospitality experience
Excellent communication skills; both verbal and written
Exceptional organizational skills
Ability to smile while multitasking and meeting your deadlines
Strong knowledge of MS Office, Opera, MICROS, and KnowCross
Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office operations at all times
Translate Experience Minimum 2 years of experience Location Skills Training Experience Staff Scheduling Microsoft Office Spanish Fluent in English Other By applying you confirm you have these skills. Experience **Minimum 2 years of experience** Your profile is almost ready, stand out by polishing and completing your profile %