Job Details
We are opening a brand-new state-of-the-art health care facility in Alexandria, VA. Located in the Potomac Yard neighborhood is an outpatient facility that will include a full-service emergency room, ambulatory surgery, imaging services, primary care and other medical offices. Address: 400 Fannon Street, Alexandria, VA 22301
To learn more about how Inova is expanding our seamless system of care in the Eastern Region of Northern Virginia, please visit: Inova's Eastern Region Development Plan | Inova
The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.
Job Responsibilities
* Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
* Accepts and provides direct/honest feedback between team members in a non-punishing manner.
* Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
* Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
* Gathers information about customer complaints in a courteous and professional manner.
* Troubleshoots individual admission issues in collaboration with other departments/staff.
* Identifies and communicates payroll authorization and referral requirements.
* Delivers an acceptable volume of work with high levels of accuracy.
* May perform additional duties as assigned.
Additional Requirements
Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
Education - High School diploma or equivalent.