Job Details
External Description
Audubon is currently seeking a part-time CAD Support Technician II to join our team of talented professionals remotely. As a CAD Support Technician II, you will be responsible for providing intermediate technical support to our CAD/CAE designers and engineers. Your experience will be to aid with the seamless operation of CAD software, CAD Standards, hardware, and infrastructure-related issues. This intermediate position is an excellent opportunity progress your CAD skills and gain hands-on experience in a dynamic engineering environment.
PRIMARY RESPONSIBILITIES:
- Technical Support/CAD Helpdesk: Provide technical support to CAD users, resolving complex software and hardware issues, and offering innovative solutions. Resolve tickets via Audubon's CAD Helpdesk (ticketing system) in alignment with our SLA.
- Software Installation and Configuration: Maintain CAD software installations, configurations, and licensing for optimal performance and compliance.
- Troubleshooting: Diagnose and address intricate CAD software and hardware problems, ensuring minimal disruption to the workflow.
- Standards/User Training: Develop and deliver training to CAD users on company CAD standards, software features, shortcuts, and best practices.
- System Maintenance: Assist with routine maintenance of CAD workstations, including updates, patches, and hardware checks.
- License Management: Monitor and manage CAD software licenses, ensuring compliance and efficiency.
- Collaboration: Work closely with CAD designers and engineers to optimize their workflow and address their technical needs.
- Projects: Provide assistance to discipline champions on advanced CAD related initiatives. Develop CADWorx pipe specifications, with little oversight for use by the piping design team.
- Stay Informed: Stay updated on the latest CAD software developments and emerging technologies to provide proactive support.
EXPERIENCE AND SKILL REQUIREMENTS:- Associate's degree in a related field or equivalent work experience.
- 4+ years' experience as either an IT and/or CAD Support Technician
- Proven experience with supporting CAD software (e.g., AutoCAD, CADWorx, Navisworks).
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- In-depth knowledge of IT concepts, hardware, and networking
- Proven experience with developing CADWorx Pipe Specifications.
- Experience with support Laser Scan technology is a plus.
Equal Opportunity Employer/Veterans/Disabled