Job Details
Job Summary:
Our client is seeking a Support Desk Specialist who will be the first level support for all end-users via telephone, email or chat. This is a hybrid role located in Town & Country, MO.
Duties:
- Troubleshoots and resolves hardware, software and voice and data communication systems issues
- Escalate calls when appropriate
- Write concise, informative service tickets
- Follow up on all tickets in a timely manner and pursues issues through to resolution
Desired Skills/Experience:
- Customer service skills and personable
- Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
- Requires experience using ticketing systems and writing technical support reports and documentation
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered