Job Details
Member Service Representative Peoples Credit Union - Fort Dodge, IA 2/23/2022 **Role:** Responsible for handling customer transactions and helping with account related inquiries. This includes processing account deposits and withdrawals for a variety of account holders, creating accounts, managing safety deposit boxes, and helping members order replacement checks and debit cards.
**Responsibilities:**
* Perform routine banking tasks: including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
* Open and close a variety of types of accounts and process address changes
* Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received and disbursed
* Comply and stay up-to-date with applicable laws and regulations
* Promote strong customer and client interactions, build relationships and participate in cross-selling
* Effectively explain new products and features to members
* Demonstrate good risk management decisions, including solid knowledge of guidelines for fraud prevention and robbery
* Actively contribute to meet the branch business goals
* Accurately close out the teller terminal and remit daily work to supervisor
**Skills:**
* High school diploma or equivalent (GED) required
* Familiarity with computers and/or banking applications
* Excellent communication and interpersonal skills
* High standard of confidentiality
* Strong customer satisfaction orientation
* Ability to work in a team-oriented environment
* Previous credit union knowledge (preferred)
* Bilingual (preferred)
**Benefits:** Hourly Position
* 401(k) with Company Match
* Dental / Health / Vision
* Disability / Life Insurance
* Employee Assistance Program
* Flexible Spending Account / AFLAC
* Paid Time Off / Parental Leave
* Professional Development Assistance
**Schedule:** Full-Time
* Monday to Friday, rotating Saturdays
**Contact:** Autumn Hernandez / ...@peoplescu.net / 515-###-####
*We are an Equal Opportunity Employer*
Autumn Hernandez 515#######