Job Details
Job Title : Customer Account Specialist
Job Location: Richmond, Virginia 23219, USA
Position Type: contract( 12 months) with possible extension
Type : Hybrid
Pay rate: $15/hr - $19/hr on w2 with Benefits
Education:
- HS/GED Required
- Associate degree prefer, not required
Requirements:
- Must have customer-facing experience (in person or phone): 2 years or more
- Must have strong computer skills (Microsoft office, video conferencing, etc.)
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer experience is the main focus.
- Must have strong interpersonal communication skills with customers, supervisors, peers.
- Bi-lingual is wonderful, but not required.
- Minimum 2+ years of experience in a inbound call center environment
- It would be a plus to also have experience with utilities
Responsibilities:
- Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.
- Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come.
- Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.