Job Details
Phone Operator - Hospital Switchboard *Customer Service* Portland , Oregon **Description:**
**Providence is calling a Phone Operator - Hospital Switchboard Customer Service (0.0 FTE, Rotating/Variable) to Providence Portland Medical Center in Portland** **, Oregon. This position is on-call and requires availability for a minimum of 8 shifts per month/after the first 3 weeks of full-time training.**
***Apply Today! Applicants who meet qualifications will receive a text with some additional questions from our Modern system.***
We are seeking a Phone Operator - Hospital Switchboard Customer Service who will operate telecommunications console in placing, receiving and relaying calls. Answers all incoming calls for Physicians Answering Service and follows each physicians procedure. Performs paging, code announcements and other duties in accordance with approved policies and procedures.
**In this position you will have the following responsibilities:**
* Receive and process all external, internal, physician's answering service and long distance calls to the facility through a complex multi-line phone system
* Prioritize calls as need arises and responds appropriately to STAT, Code and other emergency calls
* Operate the public address system which includes paging of physicians, medical personnel and all emergency codes
**Qualifications:**
**Preferred qualifications for this position include:**
* Hospital **-OR-** large business switchboard experience
**About Providence in Oregon**
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as **acknowledging** and **welcoming** each visitor, **introducing** ourselves and Providence, **addressing** people by name, **providing** the duration of estimated wait times and **updating** frequently if timelines change, **explaining** situations in a way that puts patients at ease, carefully **listening** to their concerns, and always **thanking** people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
**We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit**
**Our Mission**
As expressions of Gods healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
**Schedule:** On Call
**Shift:** Variable
**Job Category:** Administrative (Non-Clinical)
**Location:** Oregon-Portland
**Req ID:** 341712