Service Desk Representative

Job Details

A-Line Staffing is now hiring a Service Desk Representative in MI. The Service Desk Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Service Desk Representative position, please give Tamya Walker a call/text

...@alinestaffing.com

Service Desk Representative Compensation

• The pay for this position is $17.50 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Service Desk Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is (Monday-Friday) 10am-6:30pm or 10:30am-7pm

Service Desk Representative Responsibilities

• Provide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership as needed to ensure service excellence is achieved. .
• Knowledge of Henry Ford Health System and its technical teams, support teams, network, hardware, and software preferred..
• May be requested to test new technologies and support structures to help with later integration across the rest of the team.
• Assist with the identification and handling of emerging issues by noticing and responding to trends in Service Desk collaboration tools, communicating with other teams, and leveraging obtained information.
• Seek information through standard channels as well as in non-traditional avenues if unavailable through standard channels.
• Contribute to the growth and maintenance of our knowledgebase.
• Keep knowledge of processes and procedures current and stay aware of and responsive to changes in the environment.
• Take ownership when new information is presented and follow through by asking relevant questions and updating colleagues and documentation accordingly.
• Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability. .
• Regularly read and comprehend work email, shift reports, dashboards, and group chat to understand the current state of the Service Desk and any emerging, ongoing, or resolved issues.
• Clearly communicate via every channel (written or verbal, and with end users or others) and ensure all communications are accurate, professional, and appropriate for the target audience.
• Demonstrate excellence in troubleshooting, knowledge, communication, and quality, and help others by answering questions.
• Adhere to HFHS guidelines for attendance & timeliness.
• Perform job duties efficiently. This includes Multi-tasking appropriately for extended periods o Prioritizing work logically and per departmental requirements Meeting all deadlines

 A-Line Staffing Solutions

 06/03/2024

 All cities,MI