Job Details
Senior Director of Operations
Germantown, MD
Job Description
Seeking candidates for a Senior Director of Operations to join our team. To be successful in this role, you should have experience in the same or a similar role, managing data center operations and setting goals across the entire team. The candidate should also demonstrate great leadership skills and be able to communicate the vision of the organization's
goals across all levels. Ultimately, you will ensure that all operational functions are in line with
our strategic goals.
This position requires a candidate with the proven IT technical ability to drive continuous
improvement and the ability to keep pace with our rapid growth while motivating others to
meet the challenges of an extremely deadline-driven environment. It is considered a mix of
hands-on and management.
A successful Senior Director of Operations in this role will be responsible for:
- all IT Operations and Service Delivery in a 24x7 support model.
- communications with clients, vendors, and senior management to include
- status meetings, tests, and client Disaster Recovery events.
- and managing a team of high-performing individual contributors and
- and their ongoing talent development.
- regular, recurring constructive feedback to managers on their
- and ensure managers and key staff have updated career development
- succession plans in place.
- and helping manage and prioritize the workload of IT infrastructure
- personnel.
- day-to-day data center operations in support of permanent client
- as well as disaster recovery shared infrastructure and test events.
- all Incident and Problem Management activities for IT Service
- Track problems and resolutions from cradle to grave.
- a culture of safety, security, and compliance in all aspects of team
- and establishing quality standards for the teams and manage those
- through to completion.
- production operations and initiate corrective actions to ensure
- stability.
- planned and unplanned outage cycles, including notifications and updates
- client end users and other stakeholders.
- the consistency and maintainability of all IT infrastructure by creating,
- and enforcing configuration baseline standards and operating
- used by the IT support teams.
- with business and client stakeholders to define IT operational objectives
- requirements. Ensure all business systems, IT systems, partner platforms, and
- are in place to support the business and that the technical design
- represents the business requirements.
- in the collaboration and review of all design plans, IT projects and
- for new technology, to ensure adherence to strategy, technology
- and enterprise operations best practices.
- and administering vendor, outsource and consultant contracts and
- agreements associated with IT infrastructure operations.
- on all hardware and software evaluations and ensure timely and
- tracking of all 3rd party IT support and maintenance contracts.
- manage cross functional IT Infrastructure teams through the delivery
- support of the IT Infrastructure used in support of the business & client
- Anticipate problems and complications, and formulate solutions so as
- to impede the business operations. Collaborate with, and leverage the other IT
- within the organization in the delivery of IT services.
- the patch management for all IT equipment.
- our Sales organization by reviewing technical proposals, recommending
- solutions, and meeting with prospective clients.
- the various IT operations teams in executing service delivery production
- tasks according to a documented schedule that meets or exceeds client
- the Service Delivery Operations function at client review meetings when
- liaison duties between users and IT Operations personnel in the areas of
- IT Service Delivery.
- management oversight for the development, deployment, monitoring,
- upgrade, and support of all cloud and IT infrastructure systems,
- telecommunications, servers, storage, network, operating systems,
- software, and peripherals.
- collect, analyze, and report on key benchmark data to drive service
- and growth of the Service Delivery Operations organization.
- business case justifications and cost/benefit analyses for IT spending and
- prioritize, and oversee the execution of IT infrastructure projects and
- portfolio.
- adherence to Corporate IT Policies and Procedures, including the
- of additional controls as required to ensure regulatory compliance
- NIST 800-171 and other standards as necessary.
- and maintain regular written and in-person communications with the
- executives, department heads and end users regarding pertinent IT
Required Skills
A successful Senior Director of Operations will have:
- least 10 years of strong, technical data center background.
- least 8 years directly managing technical staff.
- in multi-platform environment:
- with Microsoft Active Directory, Global Policy implementation and server
- high-level knowledge of network topology, security, replication & backup
- SAN administration, and server virtualization.
- experience in managing large-scale and complex projects/programs.
- problem-solving skills, analytical capabilities, data analysis, and attention to
- verbal and written communication and organizational skills
- be able to multi-task and project manage many tasks simultaneously
- developing and documenting Internal Disaster Recovery procedures
- creating/maintaining Standard Operating Procedures
- with FedRAMP controls and environment a plus
- with SDN or ACI a plus
Education/Experience
- or BS or equivalent experience.
- to obtain and maintain a DoD security clearance
Job type: Full-time
Equal Opportunity Employer