Job Details
Returns Support Representative 1st Shift (M-F 5a-1p)
**Job Description:**
_The_ _Returns Support Representative_ _is responsible for_ _communications with Sales Representatives, Channel Customers,_ _RLCs_ _(THD), Resolutions Team,_ _Finance,_ _and RGA Support_
Duties and Responsibilities
+ Responsible for creating RMAs for customer satisfaction, 30 dayreturns, and other return orders
+ Request and issue goodwill credits
+ Research returns without paperwork using AX to issue credits to the correct customer
+ Contact sales representatives for offsetting PO's for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order
+ Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns
+ Resolve credit issues in a timely manner
+ Process RMAs in HJ as needed
+ Lead and assist the Returns Clerk II
+ Handle difficult emails in a professional matter
+ Enter daily production of created RMAs
+ Update Return Errors daily in a spreadsheet
+ Assist within the department as needed
+ Assist with training and leadingthe Returns Clerk II
+ Use electronic filing
+ Practice 5S and Safety
+ Able to react to change effectively and handle other tasks as assigned
Physical Demands
+ General office environment
+ Able to work in various temperature conditions
Education and Experience Requirements:
+ High School or GED diploma required
+ Excellent organizational skills and time management skillsrequired
+ Working knowledge in MS Office
+ High attention to detail
+ 1-2 years of experience using AX
+ 1-2 years in a returns or customer service department
+ At least a year of experience creating RMAs
+ Effective verbal and written communication skills are essential and demonstrated computer literacy
+ Previous training or leadership experience preferred but not required
+ Requires a high level of attention to detail
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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