Pharmacy Technician - Call Center

Pharmacy Assistant/Pharmacy Technician

Rx relief is seeking various Pharmacy Assistants/Pharmacy Technicians to work in a call center pharmacy setting onsite. We are looking to fill this position quickly!

Pay / Benefits / FAQs for the Pharmacy Assistant/Pharmacy Technician position:

Pay: $18.50 - $25.50 per hour - Depending on experience

Benefits:

Employee resources: -resources/

FAQs: -seeker-faqs/

Pharmacy Assistant/Pharmacy Technician

Job Specifics and Requirements:

-Must be able to work in the Issaquah, WA area

-Must have a valid, clear and active Pharmacy Assistant/Pharmacy Technician license in Washington

-High School Diploma or equivalent

-Background and Drug Screening

-Health Screening required

Pharmacy Assistant/Pharmacy Technician

Responsibilities:

• Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions
• Responsible for maintaining productivity and quality standards, along with legal and company compliance
• Track and triage all coverage determination requests for approval
• Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments
• Display excellent communication skills
• Make outbound calls to patients to collect shipping and billing information
• Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems
• Operate pharmacy software in order to obtain patient and drug information, process prescriptions and perform other necessary functions in accordance with company policies, and state and federal regulations
• Manage prescription refill requests from patients and/or patients agents
• Initiate or accept verbal or electronic refill authorization from a medical practitioner or medical practitioner's agent, and record all refill information.
• Establish and maintain patient and clinic profiles
• Manage telephone calls from pharmacy and providers in a timely and courteous manner
• Maintain an understanding of all MMM/PMC clinical guidelines
• Provide all relevant clinical information of a CDR (Coverage Determination Request) to the Clinical Pharmacist for evaluation, as needed
• Adhere to all pharmacy-established procedures and guidelines
• Participate in quality and patient safety initiatives
• Perform any other job-related duties as assigned by the Pharmacy Supervisor.
• Ability to function with frequent interruptions, accept change and prioritize tasks efficiently when faced with competing demands
• Ability to understand the importance of, and respect the confidentiality of, all member information, per HIPAA guidelines
• Ability to establish priorities and accomplishing tasks in a timely manner
• Ability to work in a team environment to create solutions to problems

Pharmacy Assistant/Pharmacy Technician

Work Schedule Available: Full Time

Monday - Friday; Scheduled hours vary from 7:00 am - 7:00 pm