Job Details
** Concierge - The Fitzgerald at UB Midtown (Baltimore City)**
**Job Category****:** Desk/Courtesy Staff **Requisition Number****:** CONCI002769 Showing 1 location **Job Details**
**Description**
WPM is one of the regions premier management organizations, with a proven track record of success. Were committed to delivering unparalleled property management services to all of our clients. This success is made possible because of our hard-working and committed associates who share our passion. We are committed to promoting a culture of success, respect, and professionalism for our associates, and we are always looking for great team players to help contribute to this! WPM is proud to say that because of this commitment to our associates, we have been recognized as a Top Workplace among Large Companies in Baltimore by *The Baltimore Sun.*
At WPM, your job as a Concierge will include:
* Creating and fostering a welcoming environment for all residents and guests.
* Interacting with residents and developing a quick understanding of their needs and actions required to promote positive response.
* Assisting with incoming mail and packages, including sorting and distributing
* Coordinating and handling parking passes designated to the building
* Answering telephones and responding to routine inquiries. Direct calls as appropriate
* Reviewing and follow up with maintenance requests to confirm resident satisfaction
* Providing back up as needed to other team members, including occasional tours of the premises
Required skills:
* Intermediate level of proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook
* Ability to work effectively in teams as well as independently
* Ability to manage priorities and multi-task
* Ability to engage others and cultivate positive relationships
* Excellent communication skills required
* Ability to lift 30-50lbs
**Skills**
**Preferred**
**Team player** *Intermediate* **People management** *Intermediate* **Microsoft Outlook** *Intermediate* **Microsoft Word** *Intermediate* **Interacting with people at different levels** *Intermediate* **Effective listening skills** *Intermediate* **Dealing with complaints** *Intermediate* **Customer service** *Advanced* **Collaborating on ideas** *Intermediate* **Checking for accuracy** *Intermediate* **Attention to detail** *Advanced* **Education**
**Experience**