Job Details
**eCommerce Marketplace Analyst - Product Catalog and Customer Experience**
* buenos aires, AR - Remote OK
* Full-Time
**The Role: eCommerce Marketplace Analyst - Product Catalog and Customer Experience**
**About HumanCentric**
HumanCentric was founded in 2015 and is a profitable, high-growth, eCommerce brand. We design and manufacture our own line of products that help customers create a well-designed and comfortable workspace in their home office. We ship tens of thousands of products each month to customers around the world and are run by a small and driven team who makes it all come together.
We have grown significantly as the remote work trend continues to increase, and we believe that we have a tremendous opportunity to become an impactful brand and thought leader in the emerging work-from-home space.
**You Will Be Responsible For**
* ? Assisting with daily operations of Amazon.com e-commerce channel management.
* ? Assisting with product listing updates.
* ? Triaging and escalating customer requests as needed.
* ? Systematizing customer service processes to make your job easier.
* ? Helping with product catalog organization and larger channel optimization projects.
* ? Coordinate with marketing and product teams to create content for new product launches.
* ? Assisting with the development of other e-commerce channels by creating listings, updating product images, copy, and attributes.
* ? Responding to customer service inquiries approximately 1 hour per day.
**Desired Qualifications**
* ? A minimum of one year of work experience
* ? Strong written and verbal communication skills;
* ? Experience or familiarity with eCommerce, specifically selling on Amazon.com, is preferred but not required.
* ? Excellent problem-solving capability and attention to detail;
* ? Technology fluency. You must have an aptitude for learning web-based applications and understanding technology-related products. For example, you understand how to use a USB-C docking station and can troubleshoot basic computer problems.
**Had you been with us last month, you would have....**
* ? Updated product listings based on customer feedback.
* ? Made many customers happy by getting them what they needed quickly.
* ? Created response templates for specific common inquiry types.
* ? Ordered product replacements for damaged items.
* ? Assisted with the organization and implementation of a product category image update.
**If you work with us, within the next two years its likely that youll...**
* ? Help the brand grow significantly by creating product listings on new channels.
* ? Systematize customer service processes to significantly reduce the time required.
* ? Improve product listings from the customers perspective to reduce return rates and increase customer satisfaction.
* ? Learn high-level skills for operating an Amazon seller account.
**Qualities that will make you a good fit for HumanCentric**
* ? Technology Fluency. You can learn a new application faster than almost anyone around you.
* ? Independence and Efficiency. You get things done faster than your peers, and are always improving your execution. You have the right information at your fingertips because you planned in advance. You can independently manage a huge backlog by identifying actions from high-level objectives and prioritizing intelligently. You follow through on all your commitments, on time.
* ? Humility. If its part of running and building the business, nothing is outside your job description. And thats something you value and appreciate.
* ? Respect. We treat customers, vendors, and each other with tremendous respect and sincere appreciation. They are people first, and business partners second.
* ? Balanced Intensity. You approach your work with intensity, but you're an easy person to be around.
* ? Clear Communication. Clear, concise, and professional written and verbal communication skills.