Job Details
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**Job Overview:** The Customer Service Representative is responsible for answering customer inquiries through phone and email and conducting outbound calls to existing clients as necessary. You are responsible for maintaining a high degree of professionalism and positive attitude while assisting each inquiry.
**Why You Want to Work Here:** A nationwide company in the auto industry that helps buyers and sellers having access to automotive information. This is a great opportunity to join a high-energy team that has a fun, innovative, and casual atmosphere.
**Job Duties:**
* Manage the customer service queue
* Document activities performed on customers accounts using CRM tool
* Troubleshoot inbound phone calls from customers regarding account issues
* Identify and solve customer issues by differentiating between important and unimportant details
* Provide first line support for technical troubleshooting
* Make outbound calls to select customers to update information and stimulate usage
* Cross-train with other member of the operations team
**Job Qualifications:**
* College coursework required (Associates or similar); completed Bachelors degree strongly preferred
* Previous customer service experience
* Experience in a high call volume environment strongly preferred
* Experience with SalesForce or other CRM strongly preferred
* Solution-oriented, team player, and strong time management
* Excellent written and verbal communication skills
* Tech-savvy and quick learner
* Ability to demonstrate leadership potential and work autonomously