Job Details
Location Waterloo, IA
**Customer Service Representative**
**Waterloo, IA**
**$15-23/hour**
Our Waterloo, IA client is seeking a Customer Service Representative for office. This Customer Service Rep will provide support to the sales and service team in delivering professional and timely customer service their insurance clients.
**Key Responsibilities:**
* Process specific tasks involved with servicing insurance commercial lines customers, such as renewal processing, processing of monthly reports, certificate issuance.
* Gather information for new business and renewal applications.
* Prepare applications for submission to selected markets.
* Process and follow up on coverage change endorsements.
* Initiate and monitor renewal processes.
* Document all relevant contacts and developments to customer accounts on Agency Management System.
* Underwrite exposures and communicate with carriers to meet insurance company guidelines.
* Proactively communicate with customers as needed and establish follow up procedures for outstanding items.
* Perform any other duty relevant to agency functions as needed.
**Job Qualifications:**
* Ideal candidate must be an organized, motivated professional who is able to provide excellent customer service.
* Prior insurance experience a plus but is not required.
* 3+ years of previous customer service experience.
* Candidate must have computer skills including Windows, Outlook, Word, and Excel.