Job Details
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking a Hospitality Leader for RH Chicago to lead in strategic research and development initiatives that improve the quality of the guest experience. The Leader will recruit and train service staff, run inventory management, and provide world-class customer service to internal and external guests while taking great care of the equipment and facilities.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Deliver P&L results in line with company expectations for revenue and operating income
- Develop and maintain strong protocols with regards to service standards
- Develop a strong Hospitality Leadership team to address and grow the business
- Directly lead all Dining Room associates
- Develop strong partnerships with leadership across the property, ensuring there is a cohesive and seamless integration of the restaurant within the broader guest experience
- Mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales
- Embrace change and deliver top results no matter the obstacle
- Foster and maintain open communication between Dining Room and Kitchen Leaders and associates
- Multi-task at a high level; prioritize among multiple complex daily priorities
OUR REQUIREMENTS
- 5+ years of experience in the Hospitality industry
- Ability to work independently and with all levels of leadership in a fast-paced environment
- Strong ability to lead a hospitality team and own accountability for specific revenue goals
- Excellent written and verbal communication skills with notable attention to detail
- Team player with an enthusiastic outlook and creative mind
- Strong decision-making abilities
- Business development or entrepreneurial experience a plus
PHYSICAL REQUIREMENTS
- Must be able to lift up to 50 pounds
- Must be able to work standing and walking for extended periods of time
ABOUT US
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.