Job Details
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Job Purpose:
The Cash Remittance Patient Accounts Receivable Representative (PAR) performs a variety of basic to moderately complex tasks related to posting payments, adjustments and transfers to the billing and collection system in a timely and accurate manner. The ideal candidate must have 2-3 years medical cash posting or line item posting.
Essential Duties & Responsibilities:
- Print daily lockbox images and bank statement.
- Review insurance explanation of benefits and post payments to host system.
- Post payments, and ensures allowances, adjustments and write-offs are posted correctly.
- Post denial reasons and forward to follow up representative for further review.
- Process zero pay explanation of benefits and appropriate reasons for zero pay.
- Verify electronic remittances posted accurately.
- Process and post credit card payments.
- Investigate unidentified cash and resolve misdirected payments.
- Act cooperatively and responsibly with patients, visitors, co-workers, management and clients.
- Maintain a professional attitude.
- Maintain confidentiality at all times.
Internal Responsibilities:- Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
- Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
- Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
- Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.
Minimum Knowledge, Competencies & Qualifications:- 2 years experience in healthcare customer service or insurance collections field.
- Strong knowledge of computer billing systems
- Ability to work well individually and in a team environment.
- Able to work in a professional, corporate setting.
- Experience working with customer support/client issue resolution management.
- Proficiency with MS Office.
- Excellent oral and written communication skills.
Physical Demands:The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. The employee must occasionally lift and/or move up to 15 pounds.
- Mental Demands: The employee must be able to follow directions, to get along with others, and handle stress;
- Work environment: The noise level in the work environment is usually minimal
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.
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