Job Details
Company Overview
Aussie Pet Mobile is a fast-growing mobile pet grooming service and we are looking to add an energetic, results-oriented individual to our dispatch team! We are a super fun team who love pets and taking great care of our clients!
Job Summary
Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments. The scheduler must be very reliable, organized, flexible, empathetic, polite, a team player, professional and have exceptional listening skills. The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer's work day. As with our entire team, Must Love Dogs!
The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes. Dog grooming experience a plus.
Pay: from $15.00 per hour, depending upon experience. Monthly incentives.
Responsibilities
Responsibilities include:
Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one's scope.
Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet's needs and health, and making appropriate recommendations.
Capturing accurately the appropriate information to set up an appointment for the customer.
Maintaining groomers' fully-booked schedules by creating/rescheduling/cancelling appointments, in collaboration with groomers.
Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
Respond to calls/texts from groomers in the field, in real time, regarding customer and pet issues. This requires ability to multi-task by setting priorities among inputs.
Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
Take credit card payments over the phone, especially when groomers are outside of cell service.
Keep owners and other dispatchers informed of any issues, actions, or problems.
Other duties as assigned, including social media photo posts and correspondence.
Qualifications
Excellent communication skills
Organized
Reliable
Benefits/Perks
Incentives
Bonus
At Aussie Pet Mobile, we pride ourselves on our innovative pet mobile design, solar panels, heated HydrobathTM, and our Aussie Pet Mobile grooming service which assures a complete and comfortable experience for each pet. We are eco friendly van and consider the safety of our pets and groomers to be our top priority. We would love to have you join our team and work with us to keep our country's pets cute and clean!
The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile franchisees. Aussie Pet Mobile franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile franchisee posting the position
If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here: