Job Details
**Customer Service Representative**
****Customer Service Representative needed for a luxury hospitality management firm in Bellevue****
**Job ID: 18833 Pay Rate: $17.00 - $18.00 per hour Location: Bellevue, WA (On-site) Contract To Hire**
** **If so, we want to talk to YOU about this Customer Service Representative role!****
With 40 independent, luxury and upscale hotels, resorts and golf clubs, our client is the largest independent hospitality management company in the country. Their collection includes a mix of mountain, beach, and city properties across the United States.
Customer Service Representatives strive to provide exceptional service to both internal/external guests and colleagues. They are responsible for exemplifying our clients culture as well as promoting the client as both the Destination and Employer of Choice!
RESPONSIBILITIES
* Manage reservation requests in a professional and timely manner.
* Provide customers with property information and answer local area inquiries.
* Answer incoming calls in less than 2 rings in a professional demeanor following call quality standards.
* Participate in department projects.
* Keep current with all communication and department information.
* Ensure appropriate follow up takes place in a timely and proper fashion.
* Handle emailed inquiries in a timely manner.
* Provide notes and comments in the system regarding customer requests; denote special needs to ensure a smooth registration upon arrival at the front desk.
* Attend and participate in monthly reservation meetings.
* Participate in annual sales training programs.
QUALIFICATIONS
* 1 - 3 years of sales experience required.
* **Must be able to commute and work in Bellevue, WA**
* **Must be available to work during shifts between 7:30 am - 8:30 pm, including Saturdays and Sundays, with 2 days off in a row.**
* Previous experience in retail, call center, and/or hospitality preferred.
* Previous working knowledge of Springer Miller Systems preferred.
* Must be able to type 35 wpm and have solid computer knowledge.
* High School graduate or equivalent.
* People Person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service.
* Ability to thrive and succeed in a fast-paced, demanding work environment.
* Ability to use office equipment in an efficient and effective manner.
* Strong organizational and attention to detail skills.
* Basic computer skills including proficiency with Microsoft Office software suite.
* Ability to read and comprehend instructions and multitask.
* Ability to work as a team-player and accept assignments from multiple individuals.
Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at to review our full offering of temp, temp-to-hire, and direct hire job openings!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Type:** Contract-to-Hire
**Category:** Customer Service
**Reference ID:** 18833
**Start Date:** 07/05/2021
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