Job Details
** Service Manager**
**Job Category****:** Operations Leadership **Requisition Number****:** MCSVC025064 Showing 1 location **Job Details**
**Description**
Look no further, The Turtle is looking to hire you!
Join the team that will motivate and empower you to achieve your maximum potential. In everything we do, we believe its about more than just our service, we believe its about creating healthier living environments for homeowners as an ESSENTIAL SERVICE.
**McCall will invest in your training as exterminating and lawn care experience is not required to join our team!**
**Job Purpose:**
The successful Service Manager Candidate will possess the following abilities and will be responsible for:
* The Service Manager is responsible for leading the recurring service team and assisting in recruiting, training, and development of technicians within their branch.
* Assist with directing the service, routing and scheduling functions of your branch to provide quality service to customers and achieve branch performance objectives.
* Conduct on-going training in customer service skills, technical and safety policies,
* Evaluate quality of service provided to customers, develop procedures to minimize customer complaints, increase customer retention
* Weekly technician ride-alongs and ongoing training
* Exceptional People Development skills, with a proven track record of leadership development of others, to include field evaluations, addressing coaching opportunities and training
* Inspirational leadership skills, with experience in delivering customer retention results, with development of a motivated team dedicated to improvement of Customer Service and Retention, through continual training, and follow through on our commitment
**Expectations:**
**THE MCCALL WAY**
Serves as a McCall Service Brand Ambassador, always focusing on the highest level of professionalism and image standards.
***CUSTOMERS FIRST***
With all we do, begin and end with the customer in mind.
***DO WHAT IS RIGHT***
In every situation, we can choose to do the right thing.
***BE HUMBLE***
Put others first in everything we do.
***BE EXTRAORDINARY***
Always go beyond what is usual or ordinary. Make a difference.
***MOVE FORWARD***
Continue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.
**What We Offer**
* **Competitive pay, a company vehicle upon route assignment and a company cell phone**
* Comprehensive benefits package including medical, dental, vision, maternity, & life insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
Competitive compensation, benefits, and superior training opportunities are only the beginning of your career with McCall Service. Since 1928, McCall Service has served our Florida and Georgia neighbors with their pest control, lawn care, and pest prevention needs. We are always seeking dedicated, quality individuals with a passion for customer service and solving problems. McCall Service offers several paths for professional and personal advancement. When you choose to work with us, youre joining a company with a commitment to helping you grow. We would love to learn more about you and how you might make a successful addition to our team.
**We are backed by the family of brands.**
**Requirements:**
We require a good driving record and the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations:
* Lift and carry up to 50 lbs.
* Safely access crawl spaces, attics, confined spaces, roof tops, etc.
* Ability to work in all types of weather conditions
**Skills**
**Required**
**Planning & Organizing** *Advanced* **Problem solving** *Advanced* **Communication** *Advanced* **Interpersonal** *Advanced* **Customer Service** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Required**
High School/GED or better.
**Preferred**
Bachelors or better.
**Experience**
**Required**
**2 years:** Operations Management
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)