Job Details
Job Purpose
The Installation Operations Manager s role is to own commercial furniture projects from order acknowledgement through a successful installation.
- Provide labor estimates for projects
- Connect with customers and coordinate installations to meet client s requests.
- Manage installation issues and close tickets after project completion.
Essential Functions and Responsibilities
- Interface with Sales staff for preliminary project requirements and identification of client services that are needed for each opportunity on a weekly scheduled meeting; a face to face with each Sales Consultant producing Install and operation calendar and workforce schedule on a shared drive.
- Manage installation department for profitability by costing man hours/cost to all projects with job costing report within 72 hours after job/project is completed.
- Recording all data in Shared File for communication and coordination of all projects on a continual day to day process.
- Manage inventory / product using Netsuite ERP.
- Teach and educate FLS Contract Technicians and grow the team.
- Schedule vendor training, updates and presentations to installation technicians.
- Responsible for ordering and maintenance of installation library materials, tools, equipment and products
- Responsible for collecting sign off paperwork and performing walkthroughs at installations; producing a punch list within 48 hours from completion.
- Responsible for the scheduled plan of delivery within 5 7 working days of order entry.
- Complete time sheets and other administrative responsibilities of yourself and lead technicians with administrative responsibilities.
- Installation planning requires use of 3rd party sub-contractors responsible for adding as vendors and seeking their technical abilities to fit the project on a national basis with FLS Clients/
- Produce all punch lists, warranty orders and service call for prompt solutions for the client.
Required Education and Experience
- Four to five years of commercial furniture installation and operations.
- Proficient in Microsoft Excel, Word, PowerPoint, and SharePoint
- Expert level for reading furniture drawings, plan and 3-D; specifications, finishes, validations, installation drawings and BOM breakdown for driving punch free installations.
Preferred Education and Experience
- Associates or bachelor s degree
- Proficient in using a drill, impact driver, portable band saw and laser level.
Working Conditions
This job operates in a professional office environment, both client and Furnitureland. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Must be adaptable to changing working priorities.
20% travel possible.