Job Details
**Inside Sales Representative**
* Cranbury, NJ
* Full Time
* Sales
* Entry Level
**Parts iD** is looking for experienced Inside Sales Representatives to join our already outstanding team. We are looking for smart, customer-focused agents that enjoy speaking about automotive parts and accessories. We offer a fun office environment, opportunities for growth and an outstanding company culture. This role offers a base salary plus a generous commission plan. Apply today!
* Listen to our customers and use your expertise, creativity, and passion to explore our product offerings and assist with customers purchase decisions
* Discuss products offered by explaining their features and benefits; employ professional service and sales techniques, and ensure customer satisfaction
* Assist customers by effectively listening, understanding the reason for their inquiry, providing technical assistance, setting customer expectations, and proposing options for resolution which are in the best interest of the customer, our vendor, and our business
* Provide a "WOW" customer experience on each interaction whether with a customer, vendor, or a co-worker (phone, e-mail, and/or live chat)
* Project a professional company image through phone and email interactions
* Simultaneously navigate multiple software applications and technologies
* Assist team members by sharing technical knowledge and supporting team efforts
* 1+ years of Sales or Customer Service experience in a fast paced environment
* Knowledge in the Automotive industry a plus
* Ability to quickly build rapport with customers on the phone
* Able to solve problems by thinking analytically and creatively
* Ability to work evenings, weekends, and some Holidays
* Display the will to learn the business and continually improve
* Ability to deliver an outstanding customer experience on EVERY interaction
* Strong attention to detail
* Technically savvy with the ability to navigate duel monitors and perform internet research
**About Parts iD:**
PARTS iD, Inc. is a technology-driven, digital commerce company focused on creating custom infrastructure and unique user experiences within niche markets. PARTS iD was originally founded in 2008 as Onyx Enterprises, Intl, Corp. Its vision was to create a one-stop digital commerce destination for the automotive parts and accessories market. This was achieved via CARiD.com, which has become the premier category leading marketplace. The success of CARiD inspired pursuit of our long-term strategy to scale into similar markets via our proprietary built, modular digital commerce technology platform.
While our core focus continues to be automotive, in August 2018, we launched seven new verticals (including BOATiD.com, MOTORCYCLEiD.com, CAMPERiD.com and more). All these retail marketplaces address similar market challenges and focus on the enthusiasts needs by implementing our seamless shopping experience using proprietary tools and techniques.
In November 2020, Onyx merged with Legacy Acquisition Corp. to form PARTS iD, Inc. Our data intelligence, integrated platforms, product cataloging, digital marketing expertise, and virtual warehousing have ensured our continued leadership in the competitive marketplace. Our journey of building one of the most comprehensive and varied product portfolios has made PARTS iD a worldwide leader and a proven brand builder who remains committed to delivering revolutionary shopping experiences and continued innovation.