Job Details
As an Operations Manager you will work closely with franchisees to provide orientation, certification training, and business development services that help grow business.
Primary Responsibilities:
- Grow the branch through Sales and Retention of customers
- As a Subject Matter Expert, you will train and develop new and existing franchisees
- Act as a liaison between the customer and franchisee
- Manage new Customer Start-up processes
- Inspect all customer accounts, documenting and communicating findings
- Conduct Customer Satisfaction Surveys
- Develop constructive relationships with franchisee and evaluate their developmental for coaching and training needs
- Formulate, interpret, and implement operating practices
- Help Franchisees maintain a healthy relationship with their customers and offer guidance to resolving customer concerns
- Document appropriate business records and forms
- Manage and maintain relationships with local vendors
- Maintain Franchisee Fulfillment and Upgrade Process
Qualifications- Experience with training and business development duties
- Experience with business-to-business sales
- Experience in small business management preferred
- Ability to effectively train, consult, and provide direction and assistance to business owners
- Ability to exercise discretion and judgement
- Motivating and outgoing personality a must
- Have demonstrated outstanding communication and public speaking skills
- Strong ethics and values
- Experience in conflict resolution
- Must be able to work a flexible schedule that may include some evenings and weekends
Benefits- Competitive base salary with commissions and bonuses
- Company provided Phone, Laptop and Fuel Card
- Medical Benefits & 401K
- Paid time off: Holidays, Vacations and Personal Time Off
Immediately take charge of your career today!! If you want to part of an exciting, engaging culture with a company that thrives on its employee's success, apply today.Zip Codes: 44641, 44702, 44703, 44704, 44705, 44706, 44707, 44708, 44709, 44710, 44714, 44718, 44720, 44721, 44730.