Job Details
Position Information
Job Title Temporary Patient Care Representative-Day Center-30 hours week Department Office of Practice Pay Grade Job Category Temporary Job Summary
The Office of Practice is seeking applications for a Patient Care Representative. This position is temporary for up to 30 hours per week. Insurance benefits will be offered following the guidelines outlined in the Affordable Care Act.
The Patient Care Representative answers incoming calls, determines the purpose of callers, takes messages and delivers them electronically, or transfers call to appropriate personnel. This positions also
* Maintains and builds provider schedules and enters appointments into a computerized scheduler accurately.
* Provides exemplary customer service.
* Treats patients and coworkers with courtesy and discretion.
* Completes appointment reminder calls.
* Receives, sorts, and routes mail.
* Retrieves and routes incoming faxes.
* Completes insurance verification and eligibility requests.
* Scans documents and imports them into the electronic health record system.
All positions at East Tennessee State University are contingent upon sufficient funding.
ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work performed by individuals in this classification. It is not intended as a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities
To perform this job successfully, the applicant should demonstrate the following competencies:
* Problem-solving
* Customer service
* Interpersonal skills
* Oral communication
* Written communications
* Dependability
* Adaptability
* Ability to maintain confidentiality.
Required Qualifications
* High School Diploma or GED.
* Minimum of 1 year of office/clerical, customer service, or call center experience. (may consider relevant part-time and/or student worker experience).
Preferred Qualifications Salary
Posting Detail Information
Posting Number SS01384P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? Yes Open Date 08/14/2023 Close Date Open Until Filled Yes Special Instructions to Applicants
Criminal background check is required.
The closing date is subject to change without notice to applicants. Position contingent upon grant funding. The position is temporary 30 hours per week and eligible for ACA health benefits.