Job Details
**Customer Relationship Officer**
**Job ID** 246#######0 **Date posted** 03/03/2022 **Primary Locations: Pompano Beach, Florida**
**Employee Status: Regular**
**Schedule: Full-time**
**Natbank is hiring! Join our organization**
Natbank, a wholly owned subsidiary of National Bank of Canada that has been operating in Florida for more than 25 years! 3 Branches in Florida. Hollywood, Pompano Beach and Boynton Beach with a team of 32 people who are passionate about their clients, The same mission, the same values: a consulting approach based on the needs of our clients, advantageous solutions to help them realize their dreams and projects in Florida and elsewhere in the United States.
In this role as a bilingual (English & French) Customer Service Representative, **you will be based in Pompano**
* Are you known for your excellent client care and customer
* Are you motivated to play a key role and making a difference to our
As part of this team dedicated to creating a positive impact on its clients, your main mandate will be to make the client experience efficient, simple, and unique. You will be mainly based in Pompano branch and may be required to work occasionally to Hollywood or Boynton.
This position reports to the Branch Manager.
****YOUR MAIN CHALLENGES:****
* Ensure customer satisfaction and preserve the Banks Professional image by providing a personalized and efficient service.
* Promote the different products and the banks services to enhance customer loyalty.
* Have the responsibility of greeting and facilitating communication with customers.
* Act as backup to Teller (CSR) as needed.
****RESPONSIBILITIES AND MAIN ACTIVITIES:****
* Establish a personal relationship with customers.
* Support various transactional activities
* Identify customer needs and direct to appropriate representative
* Promote and guide customers in choosing current products and services that meet their needs.
* Inform and explain to clients and stakeholders the policies and characteristics
* Respond effectively to the calls and demands of customers.
* Perform routine nature of research in order to adequately respond to customer questions. Refer clients to appropriate stakeholders and monitor the delivered files.
* Resolve situations or problems to the satisfaction of the customers, as best possible.
* Demonstrate proactivity in working environment and provide suggestion/solutions for improvement.
* Ensure compliance with established policies, standards and procedures.
* Perform other ad hoc duties as requested by the Branch Manager.
****PROFESSIONAL QUALIFICATIONS AND BUSINESS COMPETENCIES:****
* College degree preferred, 1-2 years customer service experience
* Ability to interface with various levels of management
* Experience in customer service
* Proficient with IT tools and comfortable navigating digital tools
* Excellent interpersonal skills and team spirit
* Ability to adapt to various situations
* Ability to rigorously manage several requests at the same time
* Bilingualism, both spoken and written (English and French), required
If you are interested, please apply now! Feel free to join the hiring Manager Joanne Lavigne on LinkedIN!
now!
Send your application to ...@natbank.com
At Natbank, we stand out by investing in our employees throughout their careersas demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.
The Bank has innovated by modernizing its performance evaluation system to better meet our clients evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.
Working at Natbank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.
Natbank values all aspects of diversity and sees it as a tremendous source of wealth. We want to offer an open, respectful work environment where all employees can achieve their full potential. Senior management has made a concrete commitment to promote this value across all sectors of the organization. We're committed to providing accommodations as needed and ensuring accessibility during the recruitment process and after hiring. If you have any specific needs, please let us know during our initial conversation and we'll be happy to accommodate you.
**Particular Condition:Please note that the work schedule may vary according to operational needs.**
****JobField:** Advisory Services, Personal Banking**
****Unposting Date:** 2022-03-17**
****Job Number:** CUS00LP0**
****Posting Date:** 2022-03-03**
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