Job Details
Job Title: IT Desktop support
100% onsite at Sullivan Park, 8am - 5pm, M-F
Painted Post NY USA 14830
6-month project, assignment could be extended
Minimum of one year IT Desktop support or Service Desk required. Workers will be installing security patches on lab machines to update them and bring them into compliance.
This position will be aligned with Process Controls and Instrumentation and IT. The primary responsibilities will be managing vulnerability patching of selected Lab Systems, communicating with lab owners, and technical staff; to record and update configuration management database. The candidate will be expected to attend daily update meetings, align to a schedule and troubleshoot issues as they arise. Project may include upgrading legacy Windows systems to the current client Version, as well.
Responsibilities and Requirements:
Active Directory Administration
Familiarity with cloud applications (Microsoft and 3rd party)
Remediating/minimizing anti-virus threats
Imaging and deployment server utilization
Asset lifecycle management skills
Installation/configuration of various software packages
Installation/configuration of Security Software
ServiceNow (ticket management) utilization
Inventory management
Additional responsibilities may include:
Documentation (records) management
Vendor engagement (as needed)
Project interaction/participation
Customer scheduling/follow-ups
Cross-team interaction and collaboration
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moment s notice
Education and Experience:
- Associates in Computer or IT Related Field preferred, but not required.
- One year minimum of IT Desktop support or Service Desk experience
Requirements
Proficient in time management and task prioritization
Advanced Level of English Language
Effective organization and planning skills, with ability to handle changing priorities
Excellent communication and interpersonal skills
Must be a self-starter, able to work in team environment and motivate others
Desired Skills
Hardware/software installation, troubleshooting and support
Active Directory administration
Experience imaging and working with deployment server(s)
Basic knowledge management