Job Details
TOPO brings a unique perspective to real estate drawing from our experiences founding and operating hospitality businesses. We create uncommon spaces where thoughtful design produces meaningful impacts for our tenants, partners, and community - while having fun along the way.
Our fully integrated team finds innovative real estate solutions for businesses seeking dynamic, attainable workspaces. We build relationships with best-in-class partners who share our passion for activating destinations and helping them thrive. We are proud of what we have already accomplished and excited for the opportunities ahead. We look forward to adding a Property Coordinator to contribute to our team.
As Property Coordinator, you will play a crucial role in managing and responding to service requests from tenants and the operations team. Your primary responsibility will be to ensure that all property maintenance activities are executed efficiently and to the satisfaction of all stakeholders. In this role, you will focus on meeting our tenants' needs and exceeding their expectations, combining elements of on-site property management, facilities management, and customer service. This position is key in scaling TOPO operations and ensuring our properties are maintained to the highest standards. You will report directly to the VP of Property Operations.
Key Responsibilities
- Manage and prioritize property-specific work orders and service requests including initial troubleshooting and documentation.
- Schedule and optimize the workload for facilities maintenance technicians.
- Liaise with vendors to facilitate maintenance requests.
- Follow up with tenants and vendors to ensure that maintenance work is completed satisfactorily.
- Process and approve maintenance-related invoices and credit card expenses.
- Maintain accurate records of maintenance activities, expenses, and communications.
- Ensure compliance with property management policies and procedures.
- Constantly evaluate and improve systems and processes related to facilities maintenance.
We are looking for someone with - Experience in property management or facilities coordination is preferred.
- General understanding of building systems and maintenance.
- Strong organizational and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- High attention to detail and commitment to providing excellent customer service.
- Strong creative problem-solving skills.
- Excellent written and verbal communication.
- Resourceful, multi-tasker, and project management skills
- Ability to provide high-level customer service with attention to detail and organization.
- Ability to manage workflow amid shifting priorities.
- High school diploma, GED, or equivalent.
- Bachelor's degree or equivalent experience preferred.
- Proficient in Google Suite and Microsoft Office.
- AppFolio, Yardi, or similar property management software is a plus.
You embody our Core Values - We act with integrity. - With transparency and genuine intent, we communicate openly and honestly about our work with candor and respect.
- We take ownership. - With courage, we step up, welcome challenges, and solve problems collaboratively. We do what we say we'll do.
- We inspire growth. - Through continuous teaching and learning, we develop ourselves and others, sharing experiences that elevate our work as a team. With long-term view, we care for our social and physical environments.
- We enjoy the day! - We celebrate our successes as a team and as individuals. We roll up our sleeves, providing encouragement and support.
Benefits of working at TOPO - 100% company sponsored medical plans for employees
- Voluntary dental & vision plans
- Voluntary medical, dental, and vision options for dependents
- Option of HSA with a company match
- Company sponsored long term disability
- Flexible PTO policy
- Referral bonus program
- Mileage reimbursement
- Cell phone stipend
- Office perks like snacks, drinks, and fresh veggie deliveries