Job Details
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
The Project Manager (PM) position will be located in Tacoma, WA with the possibility of working remotely 1-2 days a week. It is accountable for coordinating and managing clients projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM role fosters and develops client relationships in support of the laboratory mission.
Essential Duties and Responsibilities:
Project set-up both commercial and Department of Defense programs
Project review in LIMS
Sets up project
Adds any project notes (special reporting and invoicing instructions, etc.)
Reviews project documentation
Adds any project documentation to central repository
Sets up client for TotalAccess/My EOL
Manages purchase orders, task orders, contracts, and change order requests
Verifies that lab compound lists and limits meet project requirements for new projects not quoted
Adds any project specific limits / lists to LIMS
Deliverable assignment and delivery route
For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
Communicates project details to operations
Initiates project kick off call with client and pertinent staff, if needed
Engages work share labs, service centers, and non-Eurofins Environment Testing locations as
needed for new projects not quoted
Works with operations to ensure adequate capacity for incoming work (forecasting)
Provides updates to operations on upcoming work
Familiarity with state and national program requirements as it pertains to work mix
Create bottle orders
Schedules courier or field sampler, if needed
Confirms non-Eurofins Eurofins Environment Testing subcontract labs are on the approved list and set-up as vendors for new work
Initiates approval process for any subcontract labs not on the approved list
Generates subcontract paperwork
Generates accounting software requisition when sending subcontract samples
Verifies that lab certification meets project requirements
Verifies that lab compound lists and limits meet project requirements for new quotes
For new quotes confirms that EDD format is available (delivery assignment and delivery
route). If a new format is needed, submits
For new quotes confirms that EDD format is available (delivery assignment and delivery
route). If a new format is needed, submits a helpdesk ticket
Engages work share labs, service centers, and non- Eurofins Environment Testing locations as needed for new quotes
Provides supporting documentation to client as needed (contact list, bottle table with
preservation, etc.)
Sample Receipt
Communicates any issues to clients for duration of project
Manages incoming work for Rush and short holds
Reviews log-in
Resolves log-in issues with client
Informs client of any log-in discrepancies
Sets samples to available after review
Sends client sample receipt confirmation
Reviews draft invoice
Confirms that any client needed information (purchase order, project number, etc.) is
recorded in LIMS for invoicing
Reporting
Client specific report requirements
Reviews job list daily and manages due dates
Communicates any expected delays to clients before the job due date
Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
Reviews reports and EDDS before issuing to the client
Confirms correct report format and EDD format is used
Creates and issues final report by client due date
Issues final data packages
EDD checkers
Data upload
Compiles case narratives
Invoicing
Sets up delivery route
Reviews final invoice before issuing to client
Generates credit/debit memos as needed
Submits credit/debit memos for approval
Submits approved credit/debit memos to client, if needed
Submits revised invoices
Initiates follow up calls to confirm correct invoicing
Works with collections on A/R follow up
Regular review of A/R status
Client set-up
Work with CSM to communicate lab capabilities to the client
Requests new client review
Confirms sales assignments with Client Relations Manager
Takes new quote requests from clients
Reviews client contract requirements / coordinates review.
Reviews purchase orders
Submits purchase orders for approval and returns approved orders to client
Follows up on client terms and credit limit
Account Maintenance
Follow up calls and visits with clients
Provides technical support as needed
Uses company resources to follow up on client requests
Familiarity with company capabilities and key contacts
Forward opportunities and leads to sales
Forecasts upcoming work
Asks for the next opportunity
Area of responsibility (air, regulations, etc.)
Quotes & Proposals
Initiates project QAPP review with operations, QA, and subcontract labs as needed
Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
Quote generation and approvals
Reviews client quote requests for capabilities, certifications, scope
Confirms client contracts (if applicable) and pricing
Determines lab placement for the work
Confirms that lab certification meets project requirements
Confirms that lab compound lists and limits meet project requirements
Creates quotes
Submits quotes for approval
Sends quotes to client
Forecasts quotes
Provides QAPP / SOW information to the client as needed
Updates status in LIMS
Account maintenance
Submits client complaints and participates in correction action / follow up as needed
Communicates client issues/complaints to sales
Follows up on client requests
Supports the follow up of quotes/bids for tracking purposes
Qualifications
BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)
Authorization to work in the United States indefinitely without restriction or sponsorship.
Experience:
- 6 months of client-relationship/customer service experience required
- Candidates with 2-3 years client service experience preferred.
- Prefer some bench chemist or field experience
- Requires additional lab training in methods and QA across multiple departments
Additional Information
Compensation range: $67,725 to $71,000 per year depending on qualifications and experience.
Position is full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional overtime and weekend hours as needed.
Candidates are required to commute to our Tacoma location and may have the option to work remotely 1-2 days a week.
Relocation assistance may be provided.
Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.
Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
We support your development! Do you feel you don t match 100% of the requirements? Don t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page:
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.