Job Details
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
- Paid time off
Company Overview
Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.
SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.
For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.
How Are We Different From the Competition?
- Local Ownership
- Quality Service
- Training and Certification
- Multi-Point Courtesy Check and Service Review
- Free Top-Off Service
- Maintenance Records
- Affordable Rates
Job Summary
The Office Manager is responsible for establishing and maintaining good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.
Employment Qualifications
- Commitment to excellence at all levels of service
- Retail experience, automotive experience helpful
- Good communication skills, cheerful and friendly
- Enthusiastic attitude and good work ethic
- Advanced computer and office management skills
- Clean and neat appearance, good telephone voice
Responsibilities
Customer Relations / Business Development
- Greets and interacts with the customers in a friendly, professional, and inviting manner
- Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
- Reviews services performed and bills out the customer
- Obtains any technical information from manager or tune-up technicians in response to questions from customers
- Presents all promotional materials to customers
- Maintains marketing programs as directed by manager
- Answers telephone in an approved manner
- Works to maintain a team effort of quality customer service
Shop Operations
- Maintains spotless customer service/office area
- Maintains spotless customer restrooms
- Greets and writes up work orders for customers when business trends dictate the need
- Conforms to the standards and procedures prescribed by the SpeeDee Franchise Organization Daily Operations Manual and store policies
- Maintains appointment scheduler
- Maintains operations of office computer system and daily cash receipts
Office Operations
- Interact with the Corporate HR staff
- Use computer including but not limited to Microsoft Word and Excel to maintain and publish key shop and employee metrics
Benefits/Perks
- Growth Opportunities
- Locally Owned and Operated
- Safety You can Trust
Compensation: $20.00 - $24.00 per hour
Let's talk about the SpeeDee Service Difference:
- Local OwnershipMost SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities.
- Quality ServiceSpeeDee was built on a solid commitment to customer service.
- Training and CertificationSpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program.
- Multi-Point Courtesy Check and Service ReviewEvery time you bring your vehicle in for a 17-Point Oil Change, we'll also give you a multi-point courtesy check and a service presentation as an added bonus.
- Free Top-Off ServiceTo help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
- Maintenance RecordsIf you're not sure which services you need or which services you've already completed, don't worry. We'll keep track of your SpeeDee maintenance history and manufacturer's recommended service schedule.
- Affordable RatesLooking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
- You DecideIt's our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today - no appointment necessary!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee/franchise location, and not to SpeeDee Worldwide, LLC.