Job Details
At Bill Colwell Ford, we value our customers above all, and we are looking for the best advisors to take care of a variety of clients. A Bill Colwell Ford Customer Service Advisor is a critical part of our mission to deliver timely, accurate, and professional customer service to all our customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers with any questions and correct post-sales problems. Advisors communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
You do not need to be an expert in cars to apply we are looking for an expert of people.
We are looking for someone who is genuinely excited to help customers! Our ideal candidate has a customer service background with exceptional listening skills, especially someone who can solve problems and has the ability to thinking quickly while engaged in a conversation.
Benefits:
* Health Insurance
+ Employees have a choice of multiple plans, including a Health Savings Plan (HSA) option
* Dental Insurance
* 401(k) Plan with a Company Match
* Long-Term and Short-Term Disability Insurance
* Life Insurance
* Flex Spending Account
* Employee Discounts for Parts, Service, and the Purchase of a Vehicle
* Paid Time Off
* Paid Holidays
* Paid Training
* Flexible Work Schedule
Responsibilities:
* Communicate with customers (verbal and written) with a problem-solving attitude.
* Understand the issue and make best use of the available resources to resolve the issue.
* Escalate problems and communicate the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
* Demonstrate ownership when resolving challenging customer issues, escalating when necessary.
* Communicate clearly, in both verbal and written as one may be required to communicate with the customers, coworkers, and managers in real time.
* Develop and/or understand performance metrics to assist with driving business results.
* Become well versed in company operations to provide customers with initial product information and direct them to the appropriate dealership resources.
Qualifications:
* At least one year customer service experience.
* Excellent communication skills (written and verbal) and documentation skills.
* Ability to empathize and prioritize customer needs.
* Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks assigned.
* Organized and detail-oriented.
* Demonstrated ability to take ownership when resolving challenging customer issues.
* Ability to take constructive criticism, be coachable, and be flexible.
* Familiar with Windows, Microsoft Outlook, Microsoft Word, and Internet Explorer
* Maintain regular and reliable attendance.
* Clean driving record and valid drivers license
We are a family owned and operated Ford automotive dealership in Hudson, Iowa, (just outside of Waterloo/Cedar Falls) that has been serving the Cedar Valley for over 35 years. We believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture.
*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*
**Apply for Customer Service Advisor**
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Full Name Date: 3/5/2022