Job Details
At Diamond Executives, we connect local districts with the leading telecommunications technology available in our region. As an established yet continuously expanding firm, our strength lies in our ability to listen to the market and develop solutions for their changing needs.
Communications Service Associates lead our team in engagement, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.
Responsibilities of the Communications Service Associate role:
- Initiate service education, customer acquisition, and sales process through direct contact with local community members
- Prepare for consumer interactions through entry-level training and independent research on the network-managed services and capabilities in our local region
- Clarify current needs and wants with customers and determine their telecommunication solutions based on client offerings and capacities
- Build and utilize relationships with client representatives to outsource customer inquiries that may need additional service information
- Connect with management and other Customer Service team members to review client expectations, sales metrics, customer service results, and production goals