Job Details
The Outside Sales Rep. (Commercial Sales Associate) will function as the sales arm of Furnitureland South s Contract Division. The Commercial Sales Associate will seek out and develop leads and business opportunities and will work with clients who have commercial/contract needs to close sales opportunities. This person will also develop strong relationships with key decision makers by exceeding client expectations, making regular onsite visits, and being readily available to the client.
Essential Functions and Responsibilities
- Meet or exceed all established sales goals.
- Enhance FLS s reputation by providing expert knowledge, presenting quality products driven by solutions within a customer s budget, accepting ownership, and exploring opportunities to add value to job accomplishments.
- Staying current on industry trends, offering the best solutions, and following through on our solutions.
- Screen and qualify potential opportunities within accounts by analyzing job requirements, timelines, financial positions, and competitive nature of each situation.
- For each project, ask discovery questions and understand project time, budget, and other constraints. After the need of the specific project is understood, identify a solution that maximizes sales volume and customer satisfaction.
- Provide occasional entertainment and learning opportunities to key decision makers to build brand awareness and loyalty, (i.e. lunch and learns, happy hours, CEUs, etc.).
- Keep up to date with new product offerings, industry trends, and job knowledge by reading professional publications, maintaining personal networks, and participating in professional organizations.
- Determine each account s fiscal year and help determine a budgetary capital plan the upcoming year, as well as a future forecast budget plan.
- Work with design for drawings and specifications, assist with product and finish selections on a project specific basis.
- Offer customer a detailed, benefit focused product presentation along with a detailed quote for each project, revise quotes as needed.
- Discuss terms and conditions with customers, obtain customer signatures, and obtain credit applications and deposits as required.
- Follow-up, negotiate, and close projects; coordinate, place order, and track installation of the sale.
- Keep customer informed of billing dates and payment expectations, follow-up on collection efforts weekly.
- Complete a final walk-thru and punch list for each project, assist with close-out of job
- Present customers with annual customer survey and job specific satisfaction survey where required.
- Assist Customers with warranty related repairs and replacements when necessary
- Make each account aware of value-added opportunities outside the realm of furniture, including move management, cleaning, design, etc.; propose these services to the account when applicable.
- Follow all project management processes as identified by the Director.
Onsite position
Required Education and Experience
High School Diploma or equivalent with three or more years of B2B Sales experience.
Preferred Education and Experience
- Associates degree from an accredited college or university with one to three years B2B sales experience.
- 3+ years experience working in sales and design or related field.
- One or more years of experience working in the commercial furniture industry.