Job Details
Overview:
Responsible for managing all golf related activities including golf shop, outside services and clubhouse opening & closing. Will work in conjunction with the restaurant, clubhouse and grounds for the best golf experience possible for complete guest service. Is responsible for all merchandising, tee time scheduling, fee collections, tournament management, daily golf course management, lessons, practice range, golf carts and all golf related activities
Pearl River Resort Associates are required, on a continual basis to
Adhere to any and all company and departmental policies, practices and procedures.
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
Responsibilities:
- Adhere to, standard operating procedures (SOPs) and policies and procedures.
- Formulate, implement, and evaluate professional policies and procedures for the golf operation to ensure the highest level of guest service.
- Ensure proper staffing for various times of the year.
- Train all golf operations staff members to the highest professional standards.
- Implement a perpetual training program to ensure the highest level of guest service and attention to detail.
- Motivate all facility staff members with emphasis on the golf operations to provide the highest level of energy, enthusiasm, and guest service.
- Provide genuine and professional golf instruction in the fine tradition of the PGA of America.
- Will prepare the golf operations budget.
- Oversee golf operations and outside operations in a managerial role to the highest professional standards.
- Motivate and monitor golf operations staff to ensure adherence to the set policies and procedures.
- Help develop merchandise sales goals; also providing quality merchandise, assuring adequate inventories, and presenting merchandise in the finest manner for our guests.
- Access and work with systems for redemption of offers and promotions issued by the gaming properties.
- Assist in inventory of all merchandise conducted on the last day of the month, as well as perpetual inventory to be conducted periodically.
- Will formulate the golf operations to be fiscally responsible, productive, and providing the utmost in personalized guest service and adhering to the highest professional standards.
- Assists in maintaining the line of communication and cooperation between other resort groups, attractions and departments to further the success of the Resort.
- Maintains the highest degree of confidentiality.
- Responsible for maintaining a consistent, regular attendance record.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
SUPERVISORY RESPONSIBILITIES:
Directly supervises Associates and managers in the outlet on assigned shift.
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
21 years of age or above. Non-gaming property. Due to responsibility of accessing and working with systems for redemption of offers and promotions, must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
EDUCATION and/or EXPERIENCE:
High School diploma or GED is required. Two (2) years golf operations experience is required.
SPECIAL QUALIFICATIONS:
Must possess a valid Drivers License and good driving record one or less moving violation within a 12 month period. Must be a member of the PGA of America. Must be able to teach golf lessons, golf clinics and Forecaddie classes. Must possess excellent communication skills both oral and written.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports.
MATHEMATICAL SKILLS:
Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money.
REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential responsibilities include physical ability such as lift or maneuver at least forty (40) pounds, and standing/walking 100% of the shift. Must be able to bend, stoop, kneel, climb, reach, twist, and grip throughout shift. Exposed to wet and/or humid conditions, fumes or airborne particles, as well as extreme cold and heat.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
Must be willing to work in all types of weather conditions hot or cold wet or windy and other designated areas may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.