Job Details
Essential Function:
Provides leadership for each store manager in the market to ensure customer and team satisfaction.
Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-thru goals in each restaurant.
Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
Partners with each GM to continuously grow sales and increase profitability over the previous year.
Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
Committed to providing development opportunities for team members and managers.
Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
Champions recognition and motivation efforts throughout the market.
Works to create and maintain a safe environment for both employees and guests.
Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicate issues forward.
Work Environment:
This position often operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required. Uniforms and hygiene expectations are required. Extensive travel is also required.
Requirements:
Must have 3-5 years of successful multi-unit operational management experience in the fast casual restaurant industry (Piada, Noodles & Company, Chipotle).
History of successfully opening multiple new restaurant locations.
Minimum Education Requirement: AA/Two-year degree
Must have strong time management/problem solving skills.
Proficiency or ability to become trained across a wide spectrum of competencies (Operations, Marketing, store financials).
Must have strong written, verbal, and interpersonal communication skills to positively influence others.
Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
Proven ability to drive financial performance, customer and employee satisfaction.
Must have strong understanding of P&L statements, cost of goods, labor and scheduling, as well as the use of tools/systems to track and analyze performance.
Must be computer literate and familiar with restaurant management software (Microsoft Office, Restaurant 365).