Job Details
The purpose of this role is to provide exceptional customer service to software end users, ensuring a world class experience.
This position is located in Mitchell, SD. We would prefer for this position to be onsite/hybrid. However, for the right candidate, we would consider a remote candidate.
When you are part of the Innovative Systems team as a Conversion and Projects Specialist, you will:
* Utilize the eLation software ticketing system to efficiently manage and address daily client interactions.
* Conduct formalized training sessions to educate end users on effectively navigating the eLation billing software.
* Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.
* Identify and recreate software deficiencies to effectively test and report software bigs.
* Organize and deliver software-related presentations at our annual customer conference.
These are skills that we are looking for in our ideal candidate:
* 2+ years of experience working with our eLation software
* Excellent oral and written communication skills
* Ability to handle multiple issues simultaneously while maintaining high attention to detail
* Self-motivate, adaptable to change, and proactive in problem solving
* Thrives in a collaborative team setting
If you are not excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate.
* Competitive wages
* Quarterly profit sharing plan
* Generous paid time off
* 10 paid holidays
* 401(k) matching
* Company paid family Blue Cross Blue Shield health insurance plan
* Company contributions to an HSA plan
* Company paid employee dental vision
* Company paid employee vision insurance
* Company paid life insurance
* Company paid short- and long-term disability insurance
This position may require occasional travel, up to 25%.