Job Details
Job Description
We are looking for a candidate who can be hands on, a team player, and can provide excellent customer service to our residents. In this role you will be responsible for providing clerical and administrative support tothe community association's General Manager. You will act as a liaison between the community manager and homeowners. The following responsibilities are what you can expect in your new role.
This position isPART-TIME. M-F 2pm - 7pm.
Daily responsibilities:
- Staff the association's management office during assigned days/hours.Answer telephone calls, greet visitors and field walk - inrequests from homeowners, vendors and visitors.
- Responds promptly to homeowner inquires via phone, email, work order, letter, or in person
- Interact with vendors and assist with addressing emergency requests as necessary
- Assist in preparing agendas, update management reports, and assist in collecting documentation for board meeting packages.
- Prepare newsletters, flyers, and informational products to inform homeowners of various activities, projects, and announcements.
- Maintain property files and unit files.
- Assist General Managerwith processing new homeowner welcome packets, as well as issuing key fobs, pool passes, and access keys.
Requirements- High School Diploma or GED Required
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)at a proficient level.
- Professional customer service skills.
- Excellent telephone skills.
- Self-motivated, proactive, detail oriented and a team player.
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Company DescriptionWith more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit
www.associaonline.com.