Job Details
Administrative Coordinator - Generator Division
Houston, Texas
Office Based
8am-5pm
$35,000-$45,000
Urgently Hiring - Immediate start date
Our client are a firm specializing in deployment of mission critical infrastructure solutions for all market verticals. This role will be for the Power Generation Division of the company.
They are seeking a dedicated, self-motivated Administrative Coordinator to perform the following duties.
Customer Support Responsibilities
- To interact professionally with our valued customers.
- Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency.
- Identify and address customer needs with a goal of total satisfaction.
- Follow company guidelines and procedures for communications with minimal supervision.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns and warranties.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing the opportunities to sell.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and management team to review.
Work orders to invoicing
- Routine maintenance for each asset to ensure each required maintenance window is met
and dispatching generator technicians to perform routine maintenance and emergency service
quotes for customer review.
- Work Order, once approved
- inventory has been adjusted to production upon WO being created
Required skills and qualifications
- High school diploma or equivalent
- Ideally experience in dispatch & customer service
- Successful experience in corporate environment
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
- Strong knowledge of MS Office suite
- Strong work ethic
- Leadership skills
- Knowledge of Oracle NetSuite a plus
- Exceptional organization and time management skills
- Ability to meet all assigned deadlines
Benefits
- $35,000-$45,000 base salary
- 5% Annual Bonus (performance depending)
- 4% 401K
- Full medical and dental cover with additional family plan available
- Training provided
Please apply with a full resume and cover letter.
You must have the right to work in the USA without sponsorship.