Job Details
**Customer Care Advocate (Evergreen)**
Integrated DNA Technologies (IDT) Location Coralville, Iowa, United States of America Category Customer Support Job Id R1171795 Our career site no longer supports applications submitted via Internet Explorer. For a better experience, we recommend using Chrome, Firefox, Edge, or Safari. Thank you.
* You have reviewed the Candidate Privacy Notice and agree that Danaher and its subsidiaries and related companies may process your Candidate Data in accordance with this Notice;
* You have provided any notices and obtained any consents needed to provide information concerning others (e.g., information about employment references); and
* Your Candidate Data may be transferred and processed worldwide for the purposes and in the manner specified in this Notice.
By submitting your application, you agree to the above.
* Fields customer inquiries leading up to and after order placement to provide a positive customer experience.
* Answers all customer inquiries received by phone, email and chat in a timely and thorough manner; documents these interactions in IDTs Customer Relationship Management (CRM) database.
* Demonstrates channel versatility and aptitude on multiple customer communication channels
* Utilizes sales and manufacturing databases for all IDT sales entities to provide informed order and shipment status updates.
* Provides quotes and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
* Reviews orders to screen for most common issues and clarifies any missing/unclear information.
* Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customers satisfaction.
* Provides administrative support for IDTs sales team.
* Drafts, reviews and maintains work instructions and process flow documentation for individual accounts.
* Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
* Performs other duties as assigned.
* Excellent computer skills (including Microsoft Office applications and proficiency in typing) required.
* Previous experience in customer service or related field preferred.
* Previous experience with SAP or Salesforce preferred.
* Ability to multitask and complete work with a sense of urgency.
* Ability to effectively communicate, both orally and in writing, to customers and colleagues.
* Ability to keep key personnel informed and up-to-date of imminent issues.
* Ability to work independently or collaboratively in a group.
* Ability to identify processes in need of optimization and suggest solutions.
* Ability to adjust rules and processes for individual situations as needed.
* Ability to adjust to change in a quick paced environment.
* Knowledge of customer service fundamentals.
* Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
* Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
* Adaptability to accepting responsibility for the direction, control or planning of an activity.
* **Reaching**: extending hand(s) and arm(s) in any direction.
* **Sitting**: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
* **Using Fingers/Grasping/Feeling** : writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers or palm and perceiving attributes of objects such as size, shape, temperature or texture by touch.
* **Talking**: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
* **Hearing**: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
* **Repetitive Motion**: substantial movements (motion) of the wrists, hands, and/or fingers.
* **Standing**: maintaining an upright position.
* **Walking**: moving about on foot to accomplish tasks.
* **Lifting**: raising objects from a lower to a higher position or moving objects horizontally from position to position.
* **Bending**: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel.
* **Pushing/Pulling**: using upper extremities to press against something with steady force in order to thrust forward, downward or outward/using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion.
* **Climbing**: stairs, stools, ramps, ladders.
* Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
* Ability to read pertinent printed material and distinguish colors.
* Ability to prepare and read written documentation; use of computer.
* Generous Paid Time Off Accruals
* 16 Hours PAID Volunteer Time Off
* 10 Paid Holidays
* Up to eight (8) weeks of 100% paid parental leave to eligible U.S. associates
* 401(k) with Company Match
* Medical, Dental, and Vision Insurance Options
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at ...@danaher.com to request accommodation.
If youve ever wondered whats within you, theres no better time to find out. Location Coralville, Iowa, United States of America Category Customer Support Posted Date 01/21/2022 Location Coralville, Iowa, United States of America Category Customer Support Posted Date 12/22/2021 Location Coralville, Iowa, United States of America Category Customer Support Posted Date 01/19/2022 Location Milton Keynes, United Kingdom Category Customer Support Posted Date 11/17/2021 Location Milton Keynes, United Kingdom Category Customer Support Posted Date 01/21/2022 Location Mount Waverley, Victoria, Australia Category Customer Support Posted Date 01/24/2022 Location New Port Richey, Florida, United States of America Category Customer Support Posted Date 01/21/2022 **Your Privacy**