Job Details
A global-based health care company is seeking a Head of Customer Support to join their team.
As the Head of Customer Support, your role is pivotal in ensuring customer satisfaction, driving operational excellence, and building a customer-centric culture. By developing strategies, leading teams, improving processes, leveraging technology, and analyzing customer feedback, you will contribute to the overall success of the organization while delivering outstanding customer service experiences.
Responsibilities:
- Lead customer service department, ensuring exceptional experiences and satisfaction
- Develop and implement customer service strategy aligned with organizational goals
- Manage team, recruit, set expectations, foster positive work environment
- Collaborate with other departments, relay insights, drive cross-functional initiatives
- Resolve escalations, guide problem-solving, monitor performance metrics, implement improvements
- Perform other duties, as needed
Qualifications:
- Leadership experience
- Customer service management expertise
- Strong communication skills
- Strategic thinking ability
- Strong Analytical skills