Job Details
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic an Assistant Branch Manager who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.
The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff. In partnership with the Branch Manager, this position is responsible for supervision of staff, customer service, receiving, inventory control, merchandising, sales, safety, on time will call, counter sales assistance, product delivery, and the general operation of the branch.
We are currently seeking an Assistant Branch Manager to manage our Portsmouth, NHbranch located at 50 Campus Drive, Portsmouth, NH, 03801.
Let's Unpack This - Who are we?
Headquartered in Manchester, New Hampshire, API of NH and Delta T is a distributor of heating and cooling products. Since 1969, they have valued themselves on delivering quality services customers can depend on, offering the best value in heating and cooling products. The company distributes products that include heating, ventilation, air conditioners, generators, furnaces, coils and tools, as well as other heating and cooling machine accessories. API has two sheet metal manufacturing warehouses located in Maine and Manchester, where they produce ducts, spiral pipe, fittings and more. For more information, visit apiofnh.com.
What will you be doing:
- Support the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff.
- In partnership with the Branch Manager, this position is responsible for supervision of staff, customer service, receiving, inventory control, merchandising, sales, safety, on time will call, counter sales assistance, product delivery, and the general operation of the branch.
- Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Address customers politely and professionally in a courteous manner, even in situations that may become difficult or tense.
- Promptly respond to customer inquiries via phone, email, text or fax with courtesy in a professional demeanor.
- Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner.
- Assist the Branch Manager by either opening or closing each day as directed. Changes work schedule based on demands of the business as needed and directed.
- Step in during the absence of the Branch Manager to lead teams, assist customers, direct the flow of work, and respond to all operational needs of the business.
- Provide for emergency openings as required (respond as 2nd on call list for Alarm or Fire when Branch Manager is unreachable).
- Provide for after-hours openings.
- Supervise counter sales and staff with direction, guidance, support, and follow-up.
- Perform accurate order entry.
- Provide timely and efficient order pulling, will calls, and deliveries.
- Adhere to safety procedures by example, addresses safety matters as needed with staff, and completes safety paperwork as needed when incidences occur.
- Support all areas of the operation for the branch which includes receiving, deliveries, merchandising, training, will calls, facilities management, safety, customer interactions, and all other operational areas.
- Maintain visual display of front shelving and aisles, including endcaps.
- Ensure aisles are being maintained by responsible staff, directing staff to work counters as needed.
- Ensure proper procedures are being followed in all aspects of Order Entry and counter sales.
Preferred Job Requirements - High School diploma or its GED equivalent and some college coursework in a related field
- 5 or more years' experience with logistics or distribution and related functions. HVAC and plumbing knowledge a plus.
Minimum Job Requirements - High School diploma or its GED equivalent
- 3 or more years' experience with logistics or distribution and related functions
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis.
What we have to offer: - A competitive salary that's for sure!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company's background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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