Job Details
**Branch Customer Representative**
CAROUSEL_PARAGRAPH
* Bradenton, Florida
* Branch Positions
* 1706
** Share Job**
** Job Description**
**Overview**
Branch Customer Representative (Member Advocate)
Processes a wide range of financial transactions for Credit Union members. Presents and explains to members and prospective members the financial services and products provided by the Credit Union and its affiliates. Assists members in meeting their financial needs by actively cross-selling Credit Union products and services. Provides professional, prompt, courteous, and accurate service, and respects the confidentiality of members.
**Responsibilities**
* Greets and welcomes members to the Credit Union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member service.
* Answers questions and solves problems regarding members financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party.
* Processes a wide range of financial transactions for Credit Union members, including, but not limited to, deposits, withdrawals, check cashing, posting loan payments, transfers between accounts, gift cards, travelers checks, and money orders.
* Determines membership eligibility by interviewing prospective members.
* Promotes, explains features and benefits, and cross-sells Credit Union products and services to assist members in meeting their financial needs. Opens deposit accounts. Performs account changes, reconciliations, and error resolution as needed.
* Recognizes referral opportunities and refers members to Suncoast Trust and Investment Services, Credit Union Service Organizations, and Car Buying Service, as appropriate.
* Follows all Credit Union policies and procedures regarding teller transactions. This includes, but is not limited to, verifying deposit, withdrawal, loan payment, and account balance amounts; obtaining proper identification and endorsements; verifying signatures; and maintaining proper check approval and cash drawer limits. Balances cash drawer at end of day. Follows proper teller procedures and policies and maintains an acceptable teller balancing record.
* Ensures that all regulatory requirements regarding teller transactions and share and negotiable deposit accounts are followed correctly.
* Properly secures all negotiable items and confidential records at all times.
* Assists with servicing ATM, night drop vault, coin machine, and CDM.
* Attends job-specific training classes as requested by manager. This includes, but is not limited to, completing annual BSA/AML Compliance Training and understanding employees role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training.
**Qualifications**
* High school diploma or equivalent.
* Two or more years experience with a financial institution or similar customer service experience. (Attainment of a bachelors degree may be substituted for previous work experience.)
* General knowledge and understanding of Credit Union products, services, policies, and procedures, as they relate to teller transactions, deposit accounts, and consumer loans. This also includes understanding employees role in case of robbery and awareness of proper post-robbery procedures.
* General knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
* General math proficiency in order to balance cash drawer, audit own work, and reconcile accounts
* General knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties.
* Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with all staff and members.
* Must be able to work under moderate supervision.
* Must be able to maintain a high level of confidentiality.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours.